Return Policy

RETURNS/REFUNDS

Before returning a product Please contact us.

Returns will not be accepted unless approved in writing. Minimum return amount of $50.00 list. Returned goods must be received within 30 days of purchase. To obtain a return authorization and to make it official for traceability, all customers must fill out our Return Form online. All authorized returns must be shipped FREIGHT PREPAID. A restocking charge of 50% will apply to unused products in their original packaging. Returns of used products are subject to inspection and a restocking charge of 50% or more may apply. Special order, clearance, or non-standard items are not returnable.

CM Machine Services Ltd. has no recourse for damaged products that were shipped collect or third party. In the event of shortage or if damage is detected, in a collect or third party shipment, notify the delivering carrier at once to request an inspection and file a claim promptly. Any delay may cause you a loss. Shortage or damage in shipment does not excuse the buyer from timely and full payment of the invoice. We cannot reimburse claims for shortages or delays caused by the carrier responsible.

If in the event that shortages or damages are detected in a shipment delivered by a CM Machine Services Ltd. carrier, please note it on the bill of lading before accepting the delivery and contact CM Machine Services Ltd. immediately so that we may initiate a claim. In case of damage, do not refuse completion of delivery. Accept the order and file your claim with CM Machine Services Ltd. Please keep all packaging for inspection purposes. Apparent packing errors must be reported to us within 3 business days of receipt.

CANCELLATION Equipment

Our work which remains to be furnished under order agreement may be canceled by the buyer only with the express written consent of the Company. In the event of such cancellation, the Company shall be entitled to payment for the cost and expenses incurred by it in connection with the equipment or work so canceled, plus an amount determined by applying the Company's usual rate of profit for similar items to such costs and expenses, or 25% of the balance of the contract price, whichever is greater.

Special Customized Order Refunds

if any equipment was specifically ordered or fabricated to customer requirements and customer wishes a Refund it may be subject to a 50% restocking fee.